SERVICES
WHAT CAN WE DO FOR YOU?
Our Services
Repairs, service, machine sales, accessory sales and training are all services Reel Resilience offers to the owners of open-reel recorders.
Repairs
Open-reel tape machines are complex electro-mechanical devices. The transport, working in harmony with the audio electronics, to produce a quality recording and reproduction. When they go wrong Reel Resilience can draw on 30+ years of experience to diagnose and fix the issues your machine has.

Servicing
Reel Resilience has the experience, know-how and tools to provide mechanical and audio line-up to any non-valve based open-reel recorder. Workshop and, by arrangement, client site visit options are offered. To make an enquiry please see this page.
Head Re-Lapping
Reel Resilience uses one of the most experienced providers of this service in the UK, to breathe life back into worn heads. Head height, zenith and wrap setup are done at the same time, leaving only azimuth to be done at line-up. Contrary to the popular misconception head re-lapping is not that expensive.

Panel & Case Repair
When you want your machine to both sound and look good, then replacing missing parts, removing case scratches and dents is vital. Via an associated company, Reel Resilience offers a 'cosmetic surgery' service for your recorder.
Machine Sales
We have offers of machines for sale most weeks, but it must be appreciated model availability and, most crucially, condition can vary widely. When you are selling a machine, for a nominal fee, we can post images and text on the site about it. The details of machines we for sale can be found in our store.
Accessory Sales
As part of our service we are continually developing accessories to compliment the operation of open-reel recorders. See our store for what is available.
Training
Reel Resilience offers a unique service to owners of open-reel tape machines, the skills and know-how to keep their machines running. The first workshop offered is on audio line-up. Please click on the button below to see our up and coming workshops and events.
Tape Transfer
Since Reel Resilience repairs tape machines, it was a natural progression to offer a "tape-baking" and transfer service for the tapes that play on them. So now we do.
The service entails:
- Baking the tape (if the make requires it) and storing it in a sealed bag with a silica gel packet. If the tape was originally packed in a cardboard box this is stored separately.
- The tape is played on a professional machine, adjusted for the correct speed, audio level, stereo balance and phase and recorded to an PC using a industry standard audio editor application.
- The resultant 16bit 48kHz digital WAV files is delivered to you via an FTP service.
Rates: Priced per reel per side (or play through), excluding the cost of baking, from:
- 5" spools (or smaller): £12.00 each
- 7" spools: £18.00 each
- 10.5" spools: £30.00 each
- Transfer to CD £20.00 each
Note: The CD will be supplied in a paper sleeve and will not be printed.
​Baking of tapes suffering from 'Sticky Shed Syndrome': £10/reel or £20 up to four reels
Note: Tape baking is only a temporary fix, at best six months under good storage conditions, after that the tape will have absorbed moisture to the point it will start top effect the binder again.
All prices x VAT and delivery charges if applicable.
​To enquire about giving a second-life to your treasured tapes, please contact us via the Enquiry or Book A Repair form below, listing the number of tapes you have and their spool diameters.
Guy Hawkins
President of Sales

Guy Hawkins
President of Sales

Guy Hawkins
President of Sales

Guy Hawkins
President of Sales

Guy Hawkins
President of Sales

Guy Hawkins
President of Sales

Guy Hawkins
President of Sales

Guy Hawkins
President of Sales

Guy Hawkins
President of Sales

Guy Hawkins
President of Sales

Guy Hawkins
President of Sales

Guy Hawkins
President of Sales

Guy Hawkins
President of Sales

Guy Hawkins
President of Sales


